Data Policy

We respect your privacy and are committed to protecting your personal data. This Data Policy explains how we collect, use, and safeguard your information when you stay with us or use our services.

1. Information We Collect

We may collect the following types of personal data:

• Contact details (name, email address, telephone number, address)
• Identification information required by Italian law for guest registration
• Payment details (processed securely through our booking system or payment providers)
• Booking information (dates of stay, apartment reserved, number of guests)
• Communication history (emails, messages, or requests you send us)

2. How We Use Your Data

Your personal data is used only for purposes related to your booking and stay, including:

• Managing reservations and payments
• Complying with legal requirements (e.g., guest registration with local authorities)
• Providing customer service and assistance during your stay
• Sending booking confirmations or important updates regarding your reservation
• Improving our services and guest experience

3. Legal Basis for Processing

We process your data based on:

• Contractual necessity (to manage your booking and stay)
• Legal obligations (to comply with local registration and tax laws)
• Legitimate interests (to improve our services and communication)
• Consent (when you choose to receive optional updates or offers)

4. Data Sharing

• We do not sell or share your personal data with third parties for marketing purposes.
• Your information may be shared with service providers (e.g., payment processors, booking platforms) strictly for the purpose of providing our services.
• Where required by law, we may share guest information with local authorities.

5. Data Retention

• Guest data is retained only as long as necessary to fulfill legal, contractual, and administrative obligations.
• Identification data required by law is kept according to Italian legal requirements.
• After this period, your data will be securely deleted.